Our approach to customer service

Athilent Technology's strategy is simple: Put customers at the centre of what we do every day.

Athilent Technology wants to be a company that is part of the IT world � connecting them to the things that are most important to them � whether at home, at work or in their businesses.  Satisfying our customers by connecting with them in this way is the cornerstone of our business. We want to stand out for superior customer satisfaction. 

How Athilent Technology is changing to serve you better

We're working hard to improve customer satisfaction. To help do this, we�ve introduced:

- We think about the problem. Every piece of software we create is designed to solve a problem of some sort. So once we�ve spoken to you, we brainstorm in a small team.

- We make the �how� as important as the �what�. In short: we put as much effort into making sure our software is easy to use as making sure it does exactly what it needs to.

- 24x7 remote support for consumer and small business sales and enquiries

- free on call consultation with our senior technicians - PreSchedule

- open and support available weekend with our DBA, System Admin technicians

- new standards around responsiveness to questions, sales inquiries and complaints

- more competitive bundles and pricing plans

- cost effective, optimal and quick solution oriented services