Oracle E-Business Support
Oracle’s e-Business Suite (Oracle Applications or Oracle EBS) is a tightly-integrated family of application products that share a common look and feel. Using the menus and windows of Oracle Applications, you have access to all the functions you need to manage your business information.
Oracle EBS offers one of the most comprehensive sets of integrated business applications. Just like Oracle database systems, Oracle Applications requires detailed attention and expert skills in order for it to be maintained properly and working to peak performance.
If you are running Oracle Applications, in addition to the Oracle database platform, Athilent Technology is your answer for 24×7 monitoring, expert skills, and a lower cost than is possible with internal administration. We offer Oracle Applications administration in each of our core remote management services. We have a team dedicated to remotely administering Oracle systems and ensuring 24×7 operation of your production environment.
Oracle EBS is highly responsive to users, supporting a multi-window graphical user interface (GUI) that provides you with full point-and-click capability. You can use your mouse or keyboard to operate graphical controls such as pull-down menus, buttons, poplists, and check boxes.
Continuous Service Assurance for Oracle Applications
Just as with our service for databases, for Oracle Applications we provide timely and reliable day-to-day administration of the system environment, 24 hours a day, 365 days a year.
Projects for Oracle Applications
Many of our customers have larger, more specialized projects than those typically handled under Remote Support or Supplementary Support. In these cases, we develop a scope of work and project estimate. Athilent Technology deploys a project team to complete the work in an agreed-upon timeframe. Typically, work that exceeds 40 total hours is considered project or consulting work and will have a more detailed scope of work accompanying it. Typical project work may include upgrades, major performance improvement initiatives or new environment deployments.
Supplementary Support for Oracle Applications
Our services for Oracle Applications are packaged with our supplementary Services. While FULL time support provides excellent essential service, supplementary enables an hourly, as-needed approach to those tasks that are needed from time to time.
