Remote Infrastructure Management (RIM) Services at Athilent

Our Remote Infrastructure Management Experience

Athilent combines leading technological expertise with deep industry knowledge to offer comprehensive IT management services.

Flexible Infrastructure Management Control

Our RIM solution includes:

Clear and flexible contracts with utility-based pricing that aligns business demands with costs

Integrated governance and service management, offering process maturity excellence and business-and-IT alignment

- A shift-left strategy for greater proactive intervention

- A vendor-neutral philosophy

RIM offers a number of advantages over traditional infrastructure management solutions, including:

- Process improvements

- Faster, more flexible service

- Lower risk of IT failure

- A 30% reduction in operational costs with low up-front investment

A Comprehensive Global Solution

Athilent draws on the skills and expertise of professionals around the world to provide comprehensive and integrated infrastructure management.

Our Infrastructure Management Operations Center (IMOC), operated globally across our Rightshore's network, is at the heart of our RIM services. The Athilent IMOC is a control room that displays the health and status of your infrastructure and networks. The Athilent IMOC model guarantees:

- 24/7 operational monitoring

- First-line support to address problem escalation

- Second-line support, base-level technical support, automation and client liaison

Our Infrastructure Management Operations Center (IMOC) experts can also analyze your more complex business issues with a view to re-engineering your services and adding value to your business.